Meet our Service Ambassadors
Bev Wales
Service Ambassador, NFRSA (Prison Service)
“I’m Bev Wales, and I’m honoured to serve as an ambassador for the National Foundation for Retired Service Animals (NFRSA). With over 22 years as a prison officer, my entire career has been spent in the long-term high-security estate, working with some of the most challenging and complex individuals in the prison system. For the past eight years, I’ve also served as a dedicated dog handler, partnering with exceptional canine colleagues.
Originally from Northern Ireland, I’ve spent the majority of my life in England, where my passion for service animals has flourished. Throughout my career, I’ve been fortunate to work with two exceptional German Shepherds, and currently, I work with a remarkable Belgian Malinois/German Shepherd cross, continuing the legacy of excellence in service.
The NFRSA has been instrumental in supporting my retired dogs, Kai and Cody, with their medical needs. Kai, who retired at six and enjoyed a long, happy retirement, sadly passed away at the age of 11 but The NFRSA supported him on three separate occasions, including contributions towards his final care. Cody remains a beloved member of our family. My husband, Graeme, and I are deeply committed to the NFRSA’s mission, actively promoting awareness and support for this vital charity.
Our household is a haven for dogs, including Maisie, a partially sighted French Bulldog we adopted from Hungary. We are passionate about providing care and comfort to animals in need, reflecting the NFRSA’s dedication to ensuring retired service animals receive the support they deserve.”
Luke Wickenden
Service Ambassador, NFRSA (Prison Service)
Luke Wickenden brings over 15 years of dedicated service within HMPPS, with a career deeply rooted in the specialist world of service dogs. Starting at HMP Belmarsh, Luke has worked across the High Security Estate, including the London Area Search Team and HMP Full Sutton, before joining the National Dog and Technical Support Group (NDTSG).
As a seasoned dog handler, Luke has trained over 100 dog teams and has been instrumental in supplying highly skilled dogs to both HMPPS and Police forces across the UK. In 2018, he was promoted to Custodial Manager and returned to HMP Belmarsh as Dog Section Manager, before stepping into his current role as one of just six National Dog Inspectorates – a position that oversees standards, training, and the continued excellence of dog teams nationwide.
Luke’s connection to the NFRSA is both professional and personal. His retired General Purpose dog, Khan, was one of the first dogs registered with the charity, highlighting his ongoing commitment to the welfare of service animals beyond their working years. As a Service Ambassador, Luke is proud to support the NFRSA’s mission to champion the care, well-being, and dignity of our nation’s retired service animals.
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